Frequently Asked Questions

Everything you need to know about your Fragman beauty experience.

Are your fragrances and beauty products authentic?

Yes, 100%. We source all our products directly from authorized distributors and the original brands to ensure every item in our collection is genuine and of the highest quality.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your beauty essentials sooner.

What is your return policy for opened products?

Due to hygiene and safety standards, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.

Do you offer international shipping?

Currently, Fragman ships to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the final stage of checkout.

How can I track my package?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure shopping experience.